COVID-19 - Rapid Response Dashboard | StitchDX

Message from Leadership

(Updated June 25, 2020) The events surrounding the coronavirus pandemic are unprecedented in recent history and have been a challenge to each one of us. As we’ve navigated the events of the spring and move into summer, I want to update you on actions we’ve taken at StitchDX to assure the stability of our services during this critical period.

First, as I’m sure you’ve done within your own organization, we’ve placed a priority on the health of our team and their families. Given the nature of our business, we’re fortunate to have been able to work fully remote using digital workplace tools that give us complete “on-site” functionality. As things have opened, some meetings are able to be in person following all safety rules but most remain “virtual” using video and audio conferencing solutions. We will continue to operate in this manner throughout the summer or later, per guidance from local and national authorities.

Message from Leadership

(Updated June 25, 2020)

The events surrounding the coronavirus pandemic are unprecedented in recent history and have been a challenge to each one of us. As we’ve navigated the events of the spring and move into summer, I want to update you on actions we’ve taken at StitchDX to assure the stability of our services during this critical period.

First, as I’m sure you’ve done within your own organization, we’ve placed a priority on the health of our team and their families. Given the nature of our business, we’re fortunate to have been able to work fully remote using digital workplace tools that give us complete “on-site” functionality. As things have opened, some meetings are able to be in person following all safety rules but most remain “virtual” using video and audio conferencing solutions. We will continue to operate in this manner throughout the summer or later, per guidance from local and national authorities.

For our hosting customers, we have reviewed the COVID-19 statements for both Siteground and WP Engine and have complete confidence in the business continuity procedures of each provider.

For customer projects currently in development, or for ongoing customer retainer services, we’re taking every step possible to mitigate any operational impact. Everyone on the StitchDX team leverages collaboration tools that, depending on the customer, include Teams, Slack, Skype, Monday.com, Jira and Smartsheet. We continuously monitor all communication channels and are at the ready to handle any service issues or support requests. Clearly we’re in a period where normal scheduling may be tested, but we’ll do everything possible to address and turn around requests in as timely a manner as is possible.

Beyond the business impact, we hope all of our customers are handling the personal and family challenges of the pandemic. This event is a serious global phenomenon and will have a long-lasting impact to each of us individually and on how we resume our business operations.

Thank you for being a StitchDX customer. We look forward to our continued work together throughout this current crisis and into better days in the future.

Stay safe and well,

Brian Bolton, CEO
brian.bolton@stitchdx.com

Helpful Resources

Here are some resources we recommend to stay informed and help out.

US and Global

Massachusetts

How we’re addressing customer and employee safety

Given the nature of our digital experience work, we are prepared and fortunate to be able to work remotely for as long as it takes, with little disruption to our services. We have implemented complete Work From Home policies for our entire team and with rare exception, are not currently visiting customers or receiving guests in our office.

As work and travel restrictions ease, we will resume onsite visits with clients as needed and under CDC and/or State & Local guidelines.

FAQ’s

What tools are you using for remote work?
We are primarily a Microsoft 365 organization and use Teams and SharePoint for communication and collaboration internally, and externally with clients, vendors and partners. Some of our customers use Slack, Zoom, Skype, and other tools – and we continue to be available to communicate on those platforms as well.

Are you continuing to do marketing work during the crisis?
Yes, and many of our customers are asking for even more. Intelligent, thoughtful messaging is more important than ever. Communicating clear and relevant information to customers is a crucial goal during this time, and an increasing number of our customers are asking for help with creating messaging, adding specific COVID-19 information to their websites, and targeted campaigns.

Helpful Content

We’ve been writing and thinking about global businesses and nonprofits can do more than just survive this crisis but build momentum coming out of this to retain as many jobs and growth as possible. You can read some of our blogs and our targeted offers below:

How we’re helping our Employees

Although our team is spread across multiple continents and time-zones, we’re a close-knit team with a #1 priority to ensure that team members and their family are safe, and remain safe. While work from home has always been a mix of our daily operations, these circumstances are certainly different. As such, we’ve adapted to a flexible work schedule to enable our team to take care of family, while ensuring that we continue to provide consistent and in many cases, even faster support to our customers. Some of the things we have adapted in our operations:

  • We hold a daily 9:00 AM stand-up meeting to prepare for the day and stay socially connected
  • Even more reliance on Microsoft Teams for persistent communication and always-on team connectivity
  • Leverage SharePoint to ensure data and file synchronization across the entire team
  • Increased communication with our team members in Europe and Latin America

Emergency Contact Info

110 Canal Street, 3rd Floor
Lowell, MA 01852
800-535-1314

Stay Updated

Events around COVID-19 change rapidly. We’ll do our best to keep you informed.


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